- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
- Paid time off
- People First Culture
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- Healthcare Benefits
- 401k with Matching Contribution
- Level 3 Support: Resolve Level 3 technical issues and serve as an advanced point of escalation for complex problems.
- Service Requests: Execute complex service requests with precision and expert knowledge.
- System Builds: Build and maintain a variety of systems including workstations, network gear, cameras, servers, and printers.
- Service Calls: Conduct on-site and remote service calls to efficiently resolve issues.
- Product Ownership: Manage products end-to-end, overseeing their documentation, performance, and troubleshooting.
- Project Leadership: Lead projects from conception to delivery, coordinating with cross-functional teams to ensure successful execution.
- Scripting: Leverage PowerShell scripts to automate routine tasks, manage configurations, and streamline operational processes related to the service desk and IT infrastructure.
- Reporting & Analytics: Collect, analyze, and interpret service desk data to identify trends, measure performance against service level agreements (SLAs), and provide actionable insights.
- On-Call Rotation: Participate in an on-call rotation for after-hours support, maintaining system reliability.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 4-5 years of experience in an advanced technical support role.
- Demonstrated proficiency in managing Level 3 technical support tickets.
- Proven leadership abilities and project management experience.
- In-depth knowledge of computer systems, IT products, and networking.
- Strong analytical, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Physical ability to lift heavy equipment and engage in field-oriented tasks.
- Valid driver’s license and willingness to travel for on-site service calls.
Flexible work from home options available.
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
(if you already have a resume on Indeed)